Job Description

To thrive and perform well in this role, you need to be positive, goal-oriented, organized and value the importance of group achievements. You will be part of our UK Operations but report to the Support Manager in Sweden. The Support department consists of about 12 employees whose main task is to handle customer issues that may occur in connection with purchasing and selling on our marketplace www.auctionet.com.

If you want to be a part of digitalising and learning more about the auction industry, then this is the perfect workplace! At the Support department, we handle customer issues from around the world for our affiliated auction houses in Sweden, Finland, Germany, Spain, and England.

Job responsibilities:

• Provide support by phone and email to Auctionet customers, i.e. buyers and sellers of auction items.
• Provide support by phone and email to our affiliated auction houses on topics such as system usage, transportation, and finance.

Qualifications:

• Passionate about service and customer contact in an international environment.
• Fluent in English, both written and spoken.
• Enjoys working independently as well as in a group.
• Proactive, educational, and good at prioritising.
• Willing to contribute to continuous improvement.

Meritorious qualifications:

• Previous experience with Freshdesk or similar ticketing systems.
• Language skills in Finnish, German, or Spanish.
• Experience from the auction, transportation, or antique industry.

About the company:

Auctionet is Europe's leading marketplace for auctions. Our affiliated auction houses sell art, furniture, antiques, collectibles, and much more. Auctionet was founded in Stockholm, SE in 2011. Today, the company has approximately 200 employees at our headquarters near Stureplan in Stockholm and our logistics centers in Sweden and throughout Europe.