Support Agent for UK Operations
Job Description
To thrive and perform well in this role, you need to be positive, goal-oriented, organized and value the importance of group achievements. You will be part of our UK Operations but report to the Support Manager in Sweden. The Support department consists of about 12 employees whose main task is to handle customer issues that may occur in connection with purchasing and selling on our marketplace www.auctionet.com.
If you want to be a part of digitalising and learning more about the auction industry, then this is the perfect workplace! At the Support department, we handle customer issues from around the world for our affiliated auction houses in Sweden, Finland, Germany, Spain, and England.
Job responsibilities:
- Provide support by phone and email to Auctionet customers, i.e. buyers and sellers of auction items.
- Provide support by phone and email to our affiliated auction houses on topics such as system usage, transportation, and finance.
Qualifications:
- Passionate about service and customer contact in an international environment.
- Fluent in English, both written and spoken.
- Enjoys working independently as well as in a group.
- Proactive, educational, and good at prioritising.
- Willing to contribute to continuous improvement.
Meritorious qualifications:
- Previous experience with Freshdesk or similar ticketing systems.
- Language skills in Finnish, German, or Spanish.
- Experience from the auction, transportation, or antique industry.
About the company:
Auctionet is Europe's leading marketplace for auctions. Our affiliated auction houses sell art, furniture, antiques, collectibles, and much more. Auctionet was founded in Stockholm, SE in 2011. Today, the company has approximately 200 employees at our headquarters near Stureplan in Stockholm and our logistics centers in Sweden and throughout Europe.
- Collaborator
- Auctionet Support
- Locations
- Westbury, Crewkerne

Workplace & Culture
We are a tight-knit, very international company and most of us have been in the auction business for several years. Most of the Swedish and many German auction houses are our partners and auction houses in the UK, Austria, Denmark and Finland are also live on Auctionet. Our HQ is located in central Stockholm, our logistics centre is in Malmö and our German subsidiary is operating from Hamburg.
If you are in the neighbourhood and want to talk auctions, please stop by for a coffee!
About Auctionet.com
Auctionet is Europes largest marketplace for art, antiques and design items sold at local auction houses across Sweden, Finland, Germany, UK, The Netherlands and Spain. The backbone of Auctionet is a SaaS platform including financial-, support- and transportservices. In the group we also own auction houses like Stockholms Auktionsverk, Crafoord Auktioner, Göteborgs Auktionsverk, Lawrences Fine-Art Auctioneers.
Support Agent for UK Operations
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