Auctionet is expanding into Europe and needs Customer Success Managers to help our Auction House (AH) customers to succeed on our platform. Our CSM team is newly formed and currently supports our current 56 connected customers to sell to 600 000 consumers around the world, and we estimate our turnover to surpass 1 Billion SEK this year.
As a Customer Success Manager, you will
- Work with and constantly develop the onboarding process for new customers.
- Travel to AH sites and assist in planning processes and optimise their premises for the online auction model.
- Help AH customers to identify and implement improvements in the workflow for current customers using data analysis.
- Be a bridge between our AH customers and Auctionet and bring customer needs to our Product Organization.
We are looking for a person with previous experience in at least one of the following fields
- Data analysis
- LEAN production
- Project management
- Onboarding processes
- Auction industry
- New establishments
Why should you apply?
Auctionet is still a small company, but we are quickly growing into being established all over Europe. If you think being part of a journey from Sweden out into the Europe and beyond sounds interesting - you should definitely apply! Here you will find lots of opportunities to influence the product and the organisation as we grow.
Who should apply?
If you are a people person who thrives in a dynamic environment, this is the job for you. The core of this job will be to educate personal using our handbook as a guiding star and coordinate with other departments such as logistics, finance and support to make sure the perfect onboarding process for the AH customer. Pro-activeness will be your best friend and essential for success!
Auctionet is a marketplace where auction houses from Sweden, UK, Finland, Spain and Germany sell furniture, art, design items, collectibles and more. The company was founded in 2011 by a team of people with unique experience of online auctions. Read more about Auctionet here.
In 2021 Auctionet acquired the auction house Stockholms Auktionsverk, and we are now by far the largest auction marketplace in the Nordics, and one of the larger auction marketplaces in the world. With this acquisition, Auctionet owns and operates both the oldest Auction house in the world (1674) and the second oldest (1681), which means we have been working with sustainability for almost 350 years.